Hotline Advocate 10:00 pm to 6:00 am
Reports to: Coordinator of Shelter & Crisis Services
Summary of Job Duties:
Responsible for answering the hotline and responding to crisis callers in both English and Spanish on the graveyard shift 10:00 pm to 6:00 am Sunday through Thursday, handle intake for women and children seeking shelter, provide information on agency programs and services, give referrals to community legal, medical and social services.
Act as the first point of contact for Next Door clients and the community, offering client-centered, confidential services.
Provide crisis intervention, safety planning, advocacy and offer information about agency and community services to hotline callers. Assess client needs and appropriateness for shelter.
Provide information and referrals to people calling the hotline after listening and assessing the needs of the caller.
Provide occasional support to case managers to de-escalate situations in the shelter by intervening or facilitating one-on-one meetings.
Maintain all client files and records.
Attend the weekly case management meetings.
Other duties as assigned.
Must complete the Domestic Violence 40 hour training, CPR and first aid certification.
BA degree or equivalent experience in non-profit agency.
Direct service experience in client-centered counseling and crisis intervention and experience working with victims/survivors of domestic violence from diverse backgrounds.
Excellent communication and interpersonal skills with the ability to work as part of a team, under pressure in a crisis atmosphere and meet assigned deadlines.
Ability to critically analyze a situation or context and properly evaluate the most practical, suitable, and obtainable resources.
Capable of maintaining a non-judgmental attitude towards callers who reveal their sexual orientation, ethnicity, religion, age, or any other personal data.
Must speak, read and write Spanish and demonstrate an ability to work with various cultures.
Must be available to work 10:00 pm to 6:00 am Sunday through Thursday.
Must have a valid CA driver license and provide proof of insurance.
Next Door Solutions to Domestic Violence (NDS) is a nonprofit organization located in San Jose. Since 1974, NDS has been providing critical intervention and prevention services to domestic violence survivors and their children. NDS’ advocacy services include survivor-defined intervention from crisis to self-sufficiency. NDS is a community leader, known for its advocacy orientation to achieve its mission of ending domestic violence in the moment and for all time. As one of the leading local agencies in the domestic violence field, NDS takes pride in its grassroots legacy, commitment to systems change, and its “roll up your sleeves” culture.
Next Door Solutions is an equal opportunity employer committed to developing the leadership skills of people from diverse backgrounds. We do not discriminate on the basis of ancestry, age, color, disability (physical and mental, includes HIV and AIDS), genetic information, gender, gender identity, gender expression, marital status, military or veteran status, national origin, race, religion (includes religious dress and grooming), sex (includes pregnancy, childbirth, breastfeeding and/or related medical conditions), sexual orientation, or request for FMLA.