Hotline Advocate, On-Call

The Hotline Advocate is responsible for answering the hotline and responding to crisis callers, handling intakes for women and children seeking shelter, providing information on agency programs and services, and providing referrals to community legal, medical and social services. The Advocate also ensures a comfortable environment at the shelter.

This is a part-time on-call position.

Reports to: Senior Manager of Housing & Shelter Services

RESPONSIBILITIES:

• Act as the first point of contact for Next Door Solutions clients and the community, offering client-centered, confidential services.
• Provide trauma-informed services to hotline callers and shelter residents.
• Handle crisis and information calls from victims of domestic violence and members of the general public.
• Compile statistical data as required.
• Answer and take messages for APS line when needed.
• Perform other related duties and assume other responsibilities as required in furthering the Agency mission, goals, and objectives as directed by the supervisor.
• Maintain up-to-date training on domestic violence and other related topics

QUALIFICATIONS:

• BA degree or equivalent experience in a non-profit agency.
• Fluency in English and Spanish.
• Direct service experience in client-centered counseling and crisis intervention and experience working with victims/survivors of domestic violence from diverse backgrounds.
• Excellent communication and interpersonal skills with the ability to work as part of a team, under pressure in a crisis atmosphere, and meet assigned deadlines.
• Demonstrated ability to work with various cultures.
• Knowledge of Trauma-Informed Services
• Must have a valid CA driver’s license and provide proof of insurance, BA degree, or equivalent experience in a non-profit agency.
• Direct service experience in client-centered counseling and crisis intervention and experience working with victims/survivors of domestic violence from diverse backgrounds.
• Excellent communication and interpersonal skills with the ability to work as part of a team, under pressure in a crisis atmosphere, and meet assigned deadlines.
• Demonstrated ability to work with various cultures.
• Knowledge of Trauma-Informed Services
• Must have a valid CA driver’s license and provide proof of insurance.

REQUIREMENTS:

• Complete the 40-hour domestic violence training program.
• Complete CPR Certification, as and when available

Next Door Solutions to Domestic Violence (NDS) is a nonprofit organization located in San Jose.  Since 1971, NDS has been providing critical intervention and prevention services to domestic violence survivors and their children.  NDS’ advocacy services include survivor-defined intervention from crisis to self-sufficiency. NDS is a community leader, known for its advocacy orientation to achieve its mission of ending domestic violence in the moment and for all time.  As one of the leading local agencies in the domestic violence field, NDS takes pride in its grassroots legacy, commitment to systems change, and its “roll up your sleeves” culture.  

Next Door Solutions is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status, protected medical leaves (requested or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law.