Coordinator of Support Services

The Coordinator of Support Services is responsible for helping survivors of domestic violence and their children have the tools, access, and self-efficacy to achieve their self-defined goals. This position will facilitate support groups as well as coordinate training and coverage for Support Group and Therapy programs. These program activities support the survivors and families with children’s issues and needs, parenting, job readiness, finances and credit, budgeting, health, education, and overall well-being.

Reports to: Manager of Support Services

Classification: 40 hours, non-exempt

Location: Primarily in Office, hybrid up to 2 days a week possible

Minimum Salary: $28 per hour with benefits including paid vacation, health, dental, and wellness

RESPONSIBILITIES:

• Coordinate facilitator coverage for Support Groups.
• Evaluate Support Group program to ensure participants are receiving the highest level of safety and support in the group setting.
• Conduct monthly trainings for Support Group Facilitators on a variety of topics, bringing in outside resources and speakers as necessary.
• Facilitate day-time and evening support groups (evening groups are Monday, Tuesday and Thursday from 6:30p to 8:30p).
• Grow, Develop, and Coordinate external partner relationships pertaining to groups, therapy, and wellness services.
• Coordinate therapeutic connections, assessments, and appointments for NDS participants.
• Provide orientation, safety planning, risk assessment services to survivors.
• Research and provide resources to survivors.
• Complete all necessary documentation for the agency database.
• Attend monthly department meetings and Next Door Solutions All Staff meetings.

QUALIFICATIONS:

• 3+ years of experience in the domestic violence, trauma, or related field.
• Experience developing and facilitating trainings, educational tools and materials.
• Background and interest in supporting victims of domestic violence through group sessions.
• Bilingual/Biliterate/Bicultural, Spanish.
• Flexibility in response to participant and agency needs.
• Ability to effectively manage projects and program logistics.
• Strong interpersonal, written and verbal communication skills, with the ability to work with people at all professional levels and from diverse cultural backgrounds.
• Strong problem-solving skills; experience in managing conflict; ability to respond creatively to challenges.

REQUIREMENTS:

• Complete the 40-hour domestic violence training program.
• Complete CPR Certification, as and when available

Who We Are

Our mission is to end domestic violence in the moment and for all time.

In 1971, our founder Bea Robinson Mendez, concerned about the lack of services and options for domestic violence survivors, gathered a small group of her friends to figure out a solution.  They set up a shelter in a garage and established a hotline number to provide information and support to survivors. Unbeknownst to them, it would become the second domestic violence agency in California and the first bilingual domestic violence shelter in the nation. So began the story of Next Door Solutions to Domestic Violence (NDS).

Domestic violence is the most prevalent form of gender-based violence, often the most frequently reported crime and arguably the one with the greatest damaging effect on our families, youth, and communities.  We are the only stand-alone, domestic violence agency in Santa Clara County, answering approximately 15,000 crisis calls and serving an average of 3,000 survivors of domestic violence annually. Our comprehensive, compassionate, bilingual and multicultural services are available free of charge to all individuals across the gender spectrum and of varying abilities.

By joining NDS, you become part of a team that serves thousands, uplifts community models of support, and looks first for a way to say “yes.”  NDS is a place where inclusion, diversity, equity, access, liberation (IDEAL) are not just celebrated, but they are central to our existence. We are emerging from the pandemic in a stage of rapid reflection, and change, which means exciting new opportunities are opening up for forming transformative community partnerships, nurturing our staff, and growing our team.

Culture and Climate

NDS has developed a supportive workplace culture where personal and professional connections are valued and facilitated. Our guiding values are:

• Oneness & Connectedness
• Survivor & Community Centered
• Compassionate Accountability
• Equity & Justice
• Inclusion for Liberation

Next Door Solutions to Domestic Violence (NDS) is a nonprofit organization located in San Jose.  Since 1971, NDS has been providing critical intervention and prevention services to domestic violence survivors and their children.  NDS’ advocacy services include survivor-defined intervention from crisis to self-sufficiency. NDS is a community leader, known for its advocacy orientation to achieve its mission of ending domestic violence in the moment and for all time.  As one of the leading local agencies in the domestic violence field, NDS takes pride in its grassroots legacy, commitment to systems change, and its “roll up your sleeves” culture.  

Next Door Solutions is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status, protected medical leaves (requested or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law.